Resolved
Our Phone communication channel has been fully restored. Customers can reach our support team as normal. We apologize for any inconvenience caused during this time.
Monitoring
Our Phone communication channel is being restored. We are actively monitoring to confirm full service resumption. Some customers may still experience intermittent difficulties reaching our support team. Further updates will be provided every 30 minutes or as the situation evolves.
Identified
We are currently investigating an issue affecting our Phone communication channel. Our teams are actively working to identify the cause. Further updates will be provided every 30 minutes or as the situation evolves.